Shipping policy
Last Updated: August 28, 2026
By placing an order with MartRoadCare, you agree to the shipping terms explained below. We are committed to delivering your purchases reliably and transparently.
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(1) Order Processing
We process orders within 1–3 business days after payment confirmation. This includes verification, careful packing, and handover to our shipping carrier. During peak seasons or large sales events, processing may take a little longer – if we expect a notable delay, we will notify you by email.
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(2) Free Shipping on All Orders
We offer free standard shipping on every order, with no minimum purchase required and no hidden fees. At this time, we do not provide expedited or express delivery options.
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(3) Estimated Delivery Times
Delivery timeframes are calculated from the day your package leaves our warehouse, not from the order date. Please note these are average estimates; actual transit may vary due to customs, weather, carrier conditions, or local holidays.
- For addresses within the United States: approximately **12–17 business days**
- For international destinations: approximately **17–22 business days**
We recommend placing your order early if you have a strict deadline.
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(4) Tracking Your Shipment
Once your order is dispatched, we send a tracking number to the email address you provided. You can use this number on the carrier’s website to monitor your package in real time. If you do not receive tracking information within 3 business days after dispatch, please check your spam folder. If it is still missing, contact us and we will resend it.
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(5) International Orders – Customs and Duties
For orders shipped outside the USA, your package may be subject to import duties, taxes, or customs clearance fees when it arrives in your country. These charges are solely the responsibility of the recipient – we have no control over them and cannot estimate or prepay them. Please check with your local customs office before ordering. Additionally, customs processing may cause unexpected delays beyond our control.
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(6) Address Accuracy and Changes
You are responsible for providing a complete and correct shipping address (including street, city, postal code, and phone number). If you notice an error, contact us immediately while your order is still in processing – we may be able to update it. Once shipped, we cannot change the address. If a parcel is returned due to an address error, we will contact you for a new address, but a reshipping fee will apply.
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(7) Damaged, Lost, or Stuck Packages
- Upon delivery, inspect the outer packaging. If you see significant damage, you may refuse acceptance or take clear photos. Report any damage to us within 7 days with your order number and photos – we will help you file a claim with the carrier.
- If tracking shows no movement for more than 5 consecutive business days, email us and we will investigate with the shipping provider.
- For confirmed losses, we will offer you a replacement or a full refund – your choice.
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(8) Contact Us
For any shipping‑related questions, please reach out to our support team at:
**sales@martroadcare.shop**
We aim to reply to all inquiries within 24 hours (weekends and holidays may cause slight delays).
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**Policy Updates** – MartRoadCare reserves the right to modify this shipping policy at any time. The latest version will always be posted on this page, and continued use of our site constitutes your acceptance of any changes.
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